Work

I still have not spoken with my supervisor about what I am going to do about school. Yesterday was registration day. They have started a new website for everything and because of the difficulties I just got my last class registered this morning. I got all the classes I want too so I am excited. I don't know how it will work out with school and work but we will see. Yesterday the Lead got chewed out by 4 of the administrators/director then she had asked us to write down one thing that would make her a better lead, and to be honest. Everyone else had turned theres in to her and she asked to have mine by the end of the day. I asked her if it was ok if I took mine home and gave it to her the next morning, she asked why I would need to take it home and I told her because I want to go through the employee handbook, and she said it wasn't something that was formal just to write something down. She said it wasn't herself that asked us to do this, but the director she had to turn them in to. So I took a break and got my employee hand book out of the car and wrote about half a page of things, (spent about 2 hours to get it the way I wanted it to sound)and typed it up as a letter to her. Today she was very nice about things, and praised me on how well my letter sounded and about how honest I was. Her and the director said that my letter was written really well and that I am well beyond my years! Finally it made me feel good like someone appreciated me and knew that I am not just here to answer calls. Hopefully things will get better!... maybe

My letter:

----------, 04/21/2009



Since we found information about the breaks in the Employee handbook, I have been reading through it to learn more about the health system. I have found a commitment to co-workers with some very valuable information. For instance, “Our relationships with each other are to be equally respectful, regardless of job titles or levels or education preparation.” “Be sensitive to the feelings of co-workers” “Each co-worker is to be valued, recognizing that each of us has an area of expertise”. I have been a trainer at 3 of my last jobs and one thing I had learned that I think would help is the Oreo effect. As an alternative to “don’t say that,” when you feel we are saying something the wrong way, you say something that the person is doing well at, then politely say what they should work on, and end with another compliment. Instead of making it known that you are a lead or our superior, respect us more, act like we are a team and help us grow when we have questions and want to learn. We are all women who have previous medical experience, and to me it seems like you belittle me like this is my first job and I don’t know anything, especially when you say “my girls in the call center.” I am confused if you are a leader or are our supervisor. I don’t feel like it is necessary for you to tell us when we can take lunches or to make sure to tell you that we are going to the bathroom we all know when we normally take lunches (unless there is a change) and that bathroom breaks are 5 minute breaks and back. I hope this will help you to grow as our lead.

Respectfully,
Kayla Crawford